Jonah's first day on the job at Cloud 9 gets off to a rocky start when he irks floor supervisor Amy and attracts assistant manager Dina's attention.
For a profile on the Cloud 9 branch, Glenn is eager to make a good impression but the reporter focuses more on Jonah. Bo and Cheyenne make a jingle.
With the flu shot in popular demand, Jonah offers to help out in the pharmacy. As the store's salsa makes its debut, Amy tries to fight stereotypes.
Jonah becomes a punchline when the staff finds a mannequin that looks strangely familiar. Cheyenne's adoption plans cause a rift between Glenn and Dina.
When Amy brings her daughter to work, Jonah winds up looking after her. Dina sets her eyes on a target. Mateo and Cheyenne compete for a couch.
Jonah aces an employee test leading to a battle of book smarts versus street smarts with Amy. The Cloud 9 team is on the lookout for a corporate spy.
The game is afoot when the employees find out they can receive a $100 bonus if the store reaches a certain sales goal by the end of the day.
Amid chaos for the store's annual wedding-themed sale, Bo freaks out about the costs of having a baby. Glenn tries to show his support for gay marriage.
The Cloud 9 staff awaits a truck carrying signage they have to hang by morning but a delay forces them to stay overnight with a lot of time to kill.
Dina announces she'll be stepping down from her role as assistant manager, leaving Jonah in a very awkward position. Glenn searches for a replacement.
With Cloud 9 not offering paid maternity leave, Cheyenne refuses to stop working. The situation escalates when Amy and Jonah call the corporate office.
An Olympics in-store promotion gives Amy the chance to meet her childhood hero at Cloud 9. Glenn shows his extreme patriotism. Mateo makes a discovery.
After an employee walkout to protest Glenn's firing, district manager Jeff Sutton arrives to manage the crisis. Amy and Jonah rally to get his job back.
A workplace accident affects Amy's plans to impress the district manager. Glenn tries to be a tough boss. Jonah helps Dina make amends with the staff.
Jonah gets assigned to the gun section of Cloud 9. Glenn attempts to purchase all the store's morning-after pills. A crow keeps the crew busy.
When Cloud 9's spokesperson is accused of a heinous crime, Glenn wonders if he should start drug-testing the staff. Amy and Jonah pile on the pranks.
Mateo and Jonah are on dog adoption duty. Amy and Glenn offer very different advice to Cheyenne and Bo when they get stuck in a relationship rut.
After a theft, Dina launches a storewide investigation that messes with everyone's Halloween plans as Garrett purposely avoids her for other reasons.
Cloud 9 becomes an official polling station. Dina and Glenn get stuck in a cover-up involving voter ballots as Mateo hides his undocumented status.
Glenn hires a new worker with personal ties to Amy and looks for the perfect person to play Santa. Jonah and Garrett start a betting pool on the temps.
The employees come down with a case of food poisoning on a major shopping day but Amy thinks her nausea could be a sign of something else.
After cleaning out the lost-and-found bin, Amy winds up with a wad of cash and Jonah helps her find ways to spend it. Dina pushes Garrett over the edge.
A visit from a VP turns into a reunion for Jonah. Mateo plays along when rumors about Jeff having a relationship with an employee start to spread.
When Glenn accidentally lets Amy's personal business slip out, Dina tries to cheer her up by treating her to a special lunch with the women of Cloud 9.
Love is in the air — kinda — at Cloud 9 as Amy and Glenn try to play cupid, Mateo gets jealous of Sandra and Jonah tries to catch a shoplifter.
Temperatures — and tensions — rise at Cloud 9 when the heater malfunctions. After little help from corporate, Glenn tries to fix the matter himself.
When Amy spots Mateo and Jeff on a date, Garrett advises her to mind her business. Glenn and Jonah exchange heated words during Cloud 9's Wellness Fair.
Jonah accompanies Amy on a trip to help her parents move out of her childhood home. At the store, Glenn sees Garrett as competition for a coveted prize.
When Mateo runs into obstacles with his transfer to a different Cloud 9 store, Jonah and Cheyenne offer him advice. Glenn battles an internet troll.
Glenn invites all of his children to the store, causing chaos at Cloud 9. As sparks fly between Jonah and Glenn's older daughter, a toddler goes missing.
Jonah seeks Glenn's approval to date his daughter. Cheyenne's fiancé, Bo, starts working at Cloud 9. Amy and Garrett embark on an investigation.
Cheyenne and Bo's special day has arrived, but not everything goes according to plan. Amy and Jonah dodge relationship rumors as Mateo avoids Jeff.
As Glenn tries to figure out which employees to lay off, a tornado warning goes into effect that forces the staff into uncomfortable pairings.
The employees rush to finish rebuilding the store for its grand reopening. Awkward tension lingers between Amy and Jonah. Dina meets her match.
The staff honors Brett, whom they believe is dead. Mateo and Cheyenne try to avoid work. Amy worries Dina may be struggling with anxiety.
When her daughter gets a job at Cloud 9, Amy turns to Jonah for parenting advice. Meanwhile, Garrett and Dina argue over who broke up with whom.
Tensions arise among the employees after an attempted robbery. Amy discovers that her co-workers have been hanging out without her.
On Halloween, a creepy discovery throws Glenn into a panic and confuses the shoppers. Amy and Garrett use a dating app on Jonah's phone.
As Mateo turns to strange home remedies for an ear infection, Amy and Jonah decide to offer an alternative to Cloud 9's terrible health insurance plan.
Amy sets out to turn a boring Christmas Eve into a wild adventure. Jonah and Garrett's roommate issues boil over. Glenn tries to drum up holiday spirit.
After a Cloud 9 employee posts a controversial video online, Dina starts monitoring the staff's social media accounts as Amy pursues Instagram views.
When Amy throws a party to prove how great she's doing post-divorce, she asks Dina and Jonah for help, and Dina ends up making the ultimate sacrifice.
With the store getting an upgrade, Amy, Jonah and Dina weigh the pros and cons. Cheyenne accidentally volunteers to be Glenn's surrogate.
Amy gets caught in the middle of a conflict between Cheyenne and her ex-convict mom while Jonah threatens to ruin Garrett's perfect weekend plans.
Her divorce still fresh, Amy isn't ready to start dating again. But when Mateo tries to set her up, she's bent on showing everyone she can do better.
When gamers invade Cloud 9 for the release of a popular video game, Amy tries to secure a copy. Glenn and Sandra instigate a breastfeeding "nurse-in."
When Mateo gets injured, Jonah tries to help him avoid Cloud 9 compensation for personal reasons. Amy attempts to convince everyone that she likes Kelly.
Jonah and Amy try to defuse an awkward situation. Glenn and Dina offer amnesty to all the employees who fess up to their wrongdoings.
When Jeff leaves Cloud 9 to work at Target, Garrett leads Glenn to believe that he's poaching other employees to go with him.
When the new district manager visits the store and decides to make some cuts to save money, Amy and Jonah plead with her not to fire anyone.
When local small businesses set up shop inside Cloud 9, Glenn tries to help Jerusha sell her handmade needlepoint. A guy flirts with Amy in Spanish.
As lottery mania sweeps the store, Dina incentivizes the employees to sell as many tickets as possible. Amy tries to track down Laurie for a raise.
The store hosts a baby gender reveal party for Glenn and Jerusha, just as Dina is freaking out about her situation. Amy receives some unsettling news.
Amy and Jonah deal with the consequences of their recent interactions. Glenn and Dina enlist Garrett's help to win the store a visit from Cloud 9's CEO.
As the store prepares to host a company-wide Town Hall meeting, Amy and Jonah are forced to put their conflicts aside as Glenn feels the pressure.
Back from suspension, Amy and Jonah steel themselves for a barrage of jokes and snide comments while Jeff goes to extreme lengths to win back Mateo.
Jonah helps Amy stock up on baby supplies while Glenn and Jerusha's maternity pictures inspire Dina to have her own photo shoot — art directed by Mateo.
Amy and Jonah try to keep their new relationship hidden. Kelly wants to transfer to a new store. Cheyenne struggles to organize a Cloud 9 carpool.
Amy and Mateo aren't afraid to play dirty in an employee costume competition to win first prize. Glenn's preoccupied with a new automatic cart collector.
Dina and Amy both go into labor. But while Dina gets the royal treatment at a fancy hospital, Amy has a far different experience at a nearby clinic.
Amy experiences a nightmare day at work when she learns she doesn’t have maternity leave. Jonah and Garrett take on hiring the new seasonal help.
A new Cloud 9 policy inspires Garrett and Dina to find out who can hold a smile longer while Amy ends up meeting Jonah's parents.
Jonah and Amy take Glenn’s tickets to a managers’ conference in Chicago for a free night on the town. At the store, Mateo's status gets leaked.
Glenn introduces a new, over-the-top training system. Cheyenne and Mateo brainstorm a new business. Dina starts second-guessing her own future.
Amy and Cheyenne attend Cloud 9 Academy to advance their careers. Dina and Garrett babysit Glenn's daughter. Jonah and Mateo get politically active.
A friendly step-tracking challenge between Cloud 9 locations spurs Amy, Jonah and Dina to create a fake rivalry to inspire Store 1217's employees.
With a massive snowstorm beating down on St. Louis, the Cloud 9 employees and customers get snowed in, igniting escalating tensions and in-fighting.
Jonah and Amy’s first Valentine’s Day together gets derailed when Dina brings her birds to work, which also causes trouble for Garrett.
Amy jumps at a career opportunity, only to run up against an exec. Glenn has a financial problem. Garrett and Cheyenne try to ditch their cell phones.
When the staff discovers some salary numbers, Amy finds herself at odds with her co-workers while Mateo tries to give himself a promotion.
Suspicious that people are making fun of her, Amy spies on the staff. Dina searches for an Easter Bunny in the store. Glenn preps for his church’s play.
Jonah has a tough time finding his place at the quinceañera for Amy’s daughter, Emma, while Dina proves to be very popular with some teenage boys.
Despite Dina’s protests, Amy lets Glenn’s pastor host an Earth Day booth. Jonah spearheads Cloud 9’s green initiative but is met with apathy.
Dina agrees to play the villain when corporate forces Amy to cut everyone’s hours. Jonah and the other employees play an elaborate game of laser tag.
When a photo of a mess at Store 1217 goes viral, Amy and Jonah try to use it to their advantage, while Dina starts hunting for the anonymous tweeter.
After Sandra sparks conversations about unionizing, Amy and Dina visit Cloud 9 corporate. Jonah tries to sabotage an employee meeting.
Amy and Jonah find themselves on opposing sides as corporate tries to win over employees. Later, everyone must band together to save one of their own.
Amy tries to help her employees cope with Mateo's ICE detention as the introduction of a new robot co-worker makes them fear they could be replaced.
Amy tries to gather glowing character testimony about Mateo. Jonah plans an engagement party for Sandra. Glenn and Marcus compete for Mateo's old locker.
When Amy hires Dina's nemesis, Colleen, Dina blackmails Garrett into giving Colleen hell. Jonah befriends Marcus to unionize the warehouse employees.
The local mall has closed, and Amy and Dina are excited about the influx of new customers but quickly realize they’re not all there to shop.
After Glenn has a health scare, Dina steps in. Jonah and Cheyenne try to get Amy to take a break while Mateo interviews for a new position in the store.
Amy amps up the Halloween spirit to impress the new district manager. Jonah collects the last of the union cards and reunites with a familiar face.
Amy tries to look like a tough boss in front of the district manager. Dina recruits Mateo to help her run Cloud 9’s shoplifter rehabilitation program.
Amy and Jonah help Mateo run a toy drive to make him look good for his immigration hearing, but they clash with a competing charity rep.
A new corporate initiative overwhelms Jonah, Cheyenne and other overworked employees. Amy plays matchmaker when her brother, Eric, visits the store.
Jonah and Sandra represent the Cloud 9 employees at union contract negotiations with corporate while a worried Amy tries to distract herself.
Post-acquisition, Amy struggles to reach Cloud 9’s new parent company. Sandra needs help standing up to Carol while Jonah stands up for gender equality.
Employees wrestle with the loss of a beloved co-worker. Cheyenne recruits Mateo in a possible pyramid scheme. Dina reconnects with a surprise visitor.
Amy tries to make Mateo her new assistant, leading to a group competition in the store. Sandra gets caught in a power struggle between Glenn and Dina.
Sandra and Jerry are tying the knot! When Dina's obsession with wedding security threatens to derail it all, Amy makes sure the big day isn't ruined.
After Store 1217 receives a new cereal bar, Amy and Jonah speculate on Zephra's ulterior motives. Dina deals with a scammer. Garrett tries to con Glenn.
Cloud 9 employees experience unforeseen problems with the new Zephra app. Dina's texts lead to animosity. Jonah attempts to prank Garrett.
Amy organizes a community service event but it’s jeopardized by Jeff's return and Glenn's desire to help his coworkers as a Zephra employee profiles her.
When Amy has to bring her baby to the store, she draws criticism from the staff about her parenting. Sandra and Cheyenne hatch a conspiracy theory.
When Carol returns to Cloud 9, Amy finds that employees refuse to work with her. Jonah tries to convince Raise the Wage protesters that he's one of them.
Amy joins Jonah for lunch with his parents and brother, but is caught off guard by their family dynamic. Dina's new boyfriend surprises her at work.
Mateo and Cheyenne plan her 21st birthday party. Glenn takes initiative when he learns Sandra wants to adopt. Amy tries to keep a big secret from Jonah.
During a pandemic, Amy and Jonah try to bring order to the chaos at Cloud 9 while being pulled in multiple directions.
As the Cloud 9 employees prepare to send Amy and Jonah off, Mateo and Glenn attempt to organize a video tribute. Dina searches for a new best friend.
With the floor supervisor position open, Jonah and Cheyenne compete and campaign for the job. Glenn and Mateo struggle to find balance working together.
During Cloud 9's "In-store-vaganza," Dina finally gets the chance to run the store. Garrett and Cheyenne search for the source of a mysterious smell.
After Cloud 9 changes its policy on Black beauty products, the staff is forced to reckon with systemic racism in the store, with Garrett taking charge.
Glenn returns from quarantine and tries to get Dina to relinquish control. Jonah and Mateo have second thoughts about helping Sandra with her dilemma.
When the employees start to worry about Jonah's emotional state, Mateo, Glenn and Sandra try to help Jonah move on after Amy.
Sandra's son, Tony, starts working at Cloud 9. Mateo tries to help Cheyenne be a better floor supervisor.
Glenn is confused by Zephra's new store policies and seeks Sandra and Marcus' help. A memory lapse causes Jonah to question his friendship with Garrett.
With Carol's lawyer at Cloud 9 to depose the employees, Jonah tries to ease Glenn's nerves. Mateo tries to hide the details of his work arrangement.
On the day of Store 1217's first deep cleaning since the pandemic began, Glenn ropes Garrett into throwing a party to cheer up the employees.
Jeff returns to push customer satisfaction surveys as Mateo works to keep his relationship secret. Dina, Glenn and Cheyenne's plan creates new problems.
With a surprise visitor at Cloud 9, the employees struggle to accommodate his bold ideas. Garrett helps Dina navigate a tricky situation with Brian.
Some inside information leads the Cloud 9 crew to try to make the store seem perfect for one day.
The employees celebrate the past, present and future of Cloud 9.